Privacy Policy
Last Updated: April 6, 2026 | Effective Date: April 6, 2026
Summary: We respect your privacy. We collect only what we need to process your orders and improve your shopping experience. We never sell your personal data to third parties. Your embroidery design files are delivered securely via instant download.
1. Who We Are
Embroidery Trend (embroiderytrend.com) is an online store specializing in premium machine embroidery design files. We sell digital products that are instantly downloadable after purchase. When we refer to “we,” “us,” or “our” in this policy, we mean Embroidery Trend. When we refer to “you” or “your,” we mean you as the user or customer of our website.
2. Information We Collect
2.1 Information You Provide
When you make a purchase or create an account, we collect your name, email address, billing address, and payment information. Payment details are processed securely by our payment providers (PayPal, Stripe) and are never stored on our servers.
2.2 Automatic Information
When you visit our website, we automatically collect your IP address, browser type, device type, pages visited, referring URL, and timestamps. This information helps us improve website performance and detect fraudulent activity.
2.3 Cookies
We use cookies to keep you logged in, remember your cart items, and analyze website traffic. Essential cookies are required for the website to function properly. Analytics cookies help us understand how visitors use our site. You can disable non-essential cookies through your browser settings at any time.
3. How We Use Your Information
To process your purchases, deliver your embroidery design files, and send order confirmations and download links.
To respond to your questions, resolve issues with downloads, and process refund requests within our 30-day guarantee.
To analyze traffic patterns, optimize page performance, and improve your shopping experience on our website.
To protect against unauthorized access, detect fraudulent transactions, and maintain the security of our platform.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with the following service providers who help us operate our business:
- Payment Processors: PayPal and Stripe process your payments securely. They have their own privacy policies governing how they handle your payment data.
- Email Services: We use email service providers to send order confirmations, download links, and occasional promotional emails (only if you opt in).
- Hosting & CDN: Our website is hosted on secure servers with Cloudflare CDN for fast global delivery of our pages.
- Analytics: We use analytics tools to understand website traffic and improve user experience.
5. Data Retention
We retain your order information for as long as your account is active or as needed to provide you access to your purchased embroidery design files. If you request account deletion, we will remove your personal data within 30 days, except for records we are legally required to keep (such as transaction records for tax purposes).
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Request a copy of your personal data
Update or correct inaccurate data
Request deletion of your data
Unsubscribe from marketing emails
To exercise any of these rights, please contact us at the email address listed below. We will respond to your request within 30 days.
7. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure payment processing through PCI-compliant providers, Cloudflare protection against DDoS attacks and malicious traffic, and regular security audits of our systems. While no method of transmission over the Internet is 100% secure, we strive to protect your personal data using commercially acceptable means.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete such information.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any website you visit through links on our site.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the “Last Updated” date at the top of this page and notify you via email if the changes materially affect how we handle your data.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
Website: embroiderytrend.com/contacts
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.