Contact
Send us a message
Contact Us
We’re here to help! Whether you have questions about your order, need help with a file format, or just want to say hi — reach out and we’ll get back to you as soon as possible.
📧 Email Support
SUPPORT EMAIL
This is our primary support channel. We respond to all emails within 24 hours on business days (Monday – Friday, 9 AM – 6 PM EST).
⏱ Response Times
- General questions & order help: within 24 hours
- File format or download issues: within 12 hours
- Urgent issues: include “URGENT” in your subject line for priority handling
- Weekends & US holidays: responses may take up to 48 hours
💬 Before Contacting Us
Please check our FAQ page first — most common questions about file formats, downloads, and compatibility are answered there. This helps us serve everyone faster!
- Visit: embroiderytrend.com/faq
- Check your spam/junk folder if you haven’t received your download email
- Make sure you’re logged in to your account before checking your order history
📝 What to Include in Your Message
To help us resolve your issue as quickly as possible, please include the following:
- Your order number (e.g., #12345)
- The product name or URL of the design
- Your embroidery machine brand & model (if file-related)
- A clear description of the issue you’re experiencing
- Screenshots if applicable
📍 Business Information
BUSINESS NAME
Embroidery Trend Studio
WEBSITE
embroiderytrend.com
ESTABLISHED
2020
BUSINESS HOURS
Monday – Friday | 9:00 AM – 6:00 PM EST
We appreciate your patience and are committed to making every experience with Embroidery Trend Studio a great one. Thank you for choosing us for your embroidery design needs!
EMBROIDERYTREND.COM
